Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with Folluma. We are committed to providing a smooth and reliable shipping experience. Please read our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Estimated Delivery Times

We aim to deliver your order as quickly as possible.

Approximately 90% of orders arrive within 5–8 business days after shipment.
Approximately 10% of orders may take 8–15 business days due to circumstances beyond our control, including customs clearance, carrier delays, weather conditions, public holidays, or increased shipping volumes.

Please note that all shipping times are estimated only and are not guaranteed.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Folluma has no control over these charges and cannot predict their amount.

Shipping Delays

While we work hard to ensure timely delivery, Folluma is not responsible for delays caused by:

Customs inspections or clearance procedures
Shipping carrier delays
Severe weather
Natural disasters
Strikes or transportation disruptions
Public holidays
High shipping demand
Any other circumstances beyond our reasonable control

Such delays do not qualify for refunds or compensation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, Folluma is not responsible for lost or delayed deliveries. If a package is returned to us due to an incorrect address, the customer will be responsible for paying any additional shipping costs required to resend the order.

Refused or Unclaimed Packages

If a customer refuses delivery, fails to pay customs fees, or does not collect the package from the carrier, the package may be returned to us.

Any refund issued in these cases may be reduced by:

Original shipping costs
Return shipping costs
Customs charges
Any other fees incurred by Folluma

Lost Packages

If your tracking information shows that your package has been lost during transit, please contact us at follumaofficial@gmail.com.

We will work with the shipping carrier to investigate the issue. If the carrier confirms that the package is lost, we will provide an appropriate solution, which may include a replacement or refund at our discretion.